FAQ
Find your answers
Are your products safe for pets?
Yes. We carefully select products that are designed for pet comfort, safety, and everyday use.
We always recommend using products as instructed and supervising your pet when needed.
Are you a Canadian store?
Yes! We are a Canadian-owned brand 🇨🇦, focused on bringing quality and care to pet parents across Canada.
Where do you ship from?
We work with trusted suppliers and warehouses, including Canadian fulfillment partners.
Depending on the product, orders may ship from Canada or overseas, but we always choose the fastest and most reliable option for our customers.
How long does shipping take?
Shipping times depend on your location and the product ordered.
Canada: usually 7–15 business days
You will receive a tracking number once your order is shipped
We always aim to deliver your order as quickly as possible.
What is your return & exchange policy?
We want you to shop with confidence.
- Free exchanges on your first order
- If there is an issue with your product, please contact us within 7 days of delivery
- Items must be unused and in original condition
Our support team will be happy to help you find a solution.
What payment methods do you accept?
We accept secure online payments, including:
- Credit & debit cards
- Shopify secure checkout options
All payments are 100% safe and encrypted.
For More
We are here to help 24/7. Please reach out to us directly. Our team is eager to assist you