FAQ
❓ Where do you ship from?
We work with trusted suppliers and warehouses, including Canadian fulfillment partners.
Depending on the product, orders may ship from Canada or overseas, but we always choose the fastest and most reliable option for our customers.
🚚 How long does shipping take?
Shipping times depend on your location and the product ordered.
- Canada: usually 7–15 business days
- You will receive a tracking number once your order is shipped
We always aim to deliver your order as quickly as possible.
🇨🇦 Are you a Canadian store?
Yes! We are a proudly Canadian-owned brand 🇨🇦, focused on bringing quality and care to pet parents across Canada.
🔄 What is your return & exchange policy?
We want you to shop with confidence.
- Free exchanges on your first order
- If there is an issue with your product, please contact us within 7 days of delivery
- Items must be unused and in original condition
Our support team will be happy to help you find a solution.
📦 How can I track my order?
Once your order is shipped, you will receive an email with tracking details.
You can also track your order anytime using the Track Order page on our website.
💳 What payment methods do you accept?
We accept secure online payments, including:
- Credit & debit cards
- Shopify secure checkout options
All payments are 100% safe and encrypted.
🐶🐱 Are your products safe for pets?
Yes. We carefully select products that are designed for pet comfort, safety, and everyday use.
We always recommend using products as instructed and supervising your pet when needed.