Politique d’expédition

Shipping Policy

We aim to deliver your order safely and quickly, wherever you are.

Any query? Email info@lovemypaws.ca

Order Processing
• All orders are usually processed within 1–3 business days after payment is confirmed.
• You will receive a confirmation email when your order is placed and another when it has shipped.
• If there is a delay due to high order volume or product availability, we will notify you by email.

Shipping Methods & Carriers
• We use reliable carriers to deliver your order, such as standard postal services or trusted couriers.
• You can choose your preferred shipping method at checkout, and the shipping cost will be calculated based on weight, size, and destination.

Delivery Times
• Delivery times depend on your location and the shipping method selected.
• Most orders arrive within a few business days, though times may vary based on your region and courier services.
• Estimated delivery times are provided at checkout and may be longer during peak seasons.

Free Shipping
• We may offer free shipping when your order meets a minimum amount — see site banners or promotions for details.
• If free shipping applies, it will be shown automatically at checkout.

Shipping Costs
• For orders that do not qualify for free shipping, the shipping cost will be calculated and displayed at checkout before you pay.
• Costs are based on your shipping address, order weight, and chosen delivery method.

International Shipping
• If available, international shipping options and costs will be shown at checkout.
• International delivery times may be longer and may include additional customs charges depending on your country.

Tracking Your Order
• Once your order ships, we’ll send you a tracking number so you can follow its progress.

Shipping Restrictions
• Certain oversized or heavy items may have different shipping options or extra fees.
• If an item cannot be shipped to your address, we will notify you before the order is processed.

Problems with Delivery
If you notice a problem with your order — such as missing items or damage — please contact our support team within 24–48 hours of delivery so we can assist in resolving it.